Expert in creating excel reports and KPI dashboards. Provide consulting and decision making services for business problems using data and processes. 14 years experience in managing contact center dialer platforms for inbound, outbound and non-voice processes. Additional 7 years experience in Project Management and Service Delivery. Created an enterprise dashboard for effectively tracking and maintaining focus on remediation of audit risk findings.
Core Skills: Reporting and Data Analytics, Dialer Operations & WFM, Operations Performance Management, Service Delivery Management, Project Management.