Highly personable customer service professional with over ten years of experience in account management, claims and sales processing, and call-center operations within the collections, IT, and cable industries.¨ Talent for identifying customer needs and presenting appropriate company product and service offerings. ¨ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. ¨ Expertise in resolving escalated customer service issues.¨ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). ¨ Experienced with the Citrix, Siebel, Spectra, and Tandem platforms.¨ Typing speed of 65 wpm.