Professional Summary: ? A tenacious, approachable and delivery-focused IT Implementation specialist with working experience of delivering technical project solutions, within a complex test environment. ? 3 Years of relevant experience in ERP Implementation and Product Support of Various ERP domains such as Inventory Management, Pay Roll , Retail &Mobile App Applications ? Relevant knowledge in Solutions Architecture, Issue resolution, Implementation strategies, Resource planning and Project Management. ? Ability to liaise with different departments effectively to manage day-to-day operations. Excellent negotiation skills, Customer Relations and Customer Servicing. ? Making Presentations, getting proposals. Providing detailed information about the Software implementation, Implementation plans of the project and Report Analysis ? Involved in OS and network configuring/installation and troubleshooting ? Involved in software implementations of WH and store for various client. Collecting the requirements from clients and coordinating with development for fulfilling the customer requirements as per timelines. ? Engineering various test cases design/strategies for design verification/ product validation. ? Preparing/reviewing the functional requirement document. ? Providing application training to clients ? Handling production support in retail domain