Senior Business Analyst with 12+ years professional experience across multiple industries. Proficient in Software development best practices (SDLC), process optimization, Agile / Scrum & SAFe, Continuous improvement, Data Analysis & Visualization, Process diagrams & mapping, Project management, QA, Testing/UAT, Support, User Stories & Requirements gathering & documentation, User research, Interviews, UX, Wireframes & Prototypes, Web Accessibility (WCAG).