Seasoned Business Analyst with 15+ years of experience in defining and delivering E-commerce solutions for B2C, B2B, B2B2C, and D2C projects. Skilled in Agile, Waterfall, and hybrid methodologies, with hands-on expertise in Salesforce (Commerce, Sales, CPQ), SAP Cloud, AEM, and other top commerce and content platforms. Expert at translating complex data and workflows into clear, actionable documentation and visualizations, ensuring effective communication between business and technical teams.