15+ years in software, web and database development. I also acquired my Certified Management Accountant (CMA) designation, and utilize those skills in developing financial software. I am currently involved in utilizing Cisco technologies to develop telephony solutions (IVRs, outbound dialing, Finesse, etc.) as well as incorporating SharePoint solutions to maintain phone system attributes. Specialties: Cisco telephony, requirements gathering, system testing, software development, database development, web development, business analysis, work process improvement