1. Meticulous Experience in Customer Service and Escalation Desk. 2. Served in a role of Subject Matter Expert in Processes, Operations, Report generation and Monitoring. 3. Able to work independently and efficiently to meet deadlines. 4. Involved in the Retail marketplace (India and North America) Operations. 5. Established effective cross-skill support over Phone-support, Email-Support, Chat-support and short helpline service named ‘Message-Us’. 6. Effectively delivered substantial and timely results by assisting the team of associates assigned to reach their peak potential in terms of the company quality metrics. 7. Identified and evaluated opportunities improving the process and customer experience. 8. Involved in report analysis, Metrics report generation and providing peer support to colleagues and newly hired teams. 9. Analyzed customer needs and made arrangements consistently adhering to company policies and thereby making sure a better Customer Experience.