All Services Programming & Development technical support / help desk (hardware / software) Storage and Azure Cloud Support Share This Copy Link Directly Copy $30/hr · Starting at $25 Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;Applying analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;Effectively utilizing moderate to complex lab setups to recreate and solve problems;-Acting as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.Familiar with servers and OS (Windows, Linux, Unix);Good understanding about the X86 server.Knowledge of SAN storage and protocols (FC, RAID, FCOE);Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);Strong troubleshooting skills (able to analyze debug outputs and logs);Hands-on experience with servers and storage devices.Able to determine problems and deliver known solutions with a high level of customer satisfaction Skills & Expertise Chat SupportDesktop SupportEmail SupportInformation TechnologyIT Service ManagementMicrosoft AzureTechnical SupportTroubleshooting 0 Reviews This Freelancer has not received any feedback.