I have over than 12 years of experience in all phases of design, development, implementation ,delivery and sales of IT solutions. My areas of expertise include System Administration (Solaris, AIX, Linux), Oracle Database, Grid Design, Virtualization, Consolidation, Cloud Solutions, Backup and Recovery, High Availability, Security, Oracle Engineered systems, Cisco Networking, Storage Solutions, Project planning and Escalation Management in addition to fair knowledge in Oracle ERP Applications and Siebel. I also have fair knowledge and certification on Cloudera administration for Apache Hadoop. • Understands the customer's strategic business objectives and how to best leverage Oracle Services. • Lead generation growing Oracle business across different LOBs. • Own, develop and deliver Service Delivery Plan. • Owns, manages, delivers and reports on agreed services. • Streamline the management of critical issues. • Identify and progress Sales opportunities • Operational management of the on-site engineers and remote resources such as PTA in order to meet agreed customer contractual Statements of Work (SOW's) and Service Level Agreement (SLA's). • Contributes to cost control and margin improvement, by ensuring accurate tracking of project activity and by producing Time and Materials reports and maintain audit trail so that outstanding costs are recovered. • Develop and maintain relationships with customer and third parties. • Provide proactive advice to improve serviceability and reduce downtime less