Skilled Help Desk Technician with 7 years of experience providing PC and Client/Server tech support for private enterprise. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff. Customer service oriented driven to perform and complete tasks to resolve issues in an efficient manner while delivering quality customer service. Worked for 5 years in call center environment before accepting a promotion to the IT service.