14 Years of core IT experience in CRM which include Siebel CRM, OnDemand, SalesFroce, Sugar CRM and SAP CRM. Domains expertise in Telecom, Finance, Sales & Services and Partner Mgmt. Worked in CMM level 5 companies and maintain 6 Sigma quality standards. Certified SME for Siebel CRM 8.0, onDemand, Oracle BI/Analytics, Sun Java and Rational Rose Designer (UML) and working knowledge in SAP BW/BI (SAP HANA), Informatica, Redwood, Basis and ABAP.