I have been working in the BPO space for over 8 years now. My experience would be described as well-rounded and multi-faceted. I have worked for different accounts ranging from customer service, research, telemarketing, email and chat support, back-end support, data entry, a little bit of technical support and of course virtual assistance. I have worked with major global companies like JPMorgan Chase & Co. as a Telephone Banker, Sprint as a CSR, Charter Communications as a dual-skilled CSR-TSR, British Telecomms as a CSR and many others.