I have experience working in a Call Center for over than 6 years as a Customer Service and Sales Representative for several accounts and campaigns. We process order, returns and exchange. We answer billing inquiries and process refund if the customer wish to return the item, process payments loans and even banking transactions. Handled invoice billing complaints and discrepancies, issuing credit memos when necessary. Assisted clients with the collection of payments from outstanding accounts receivable on a monthly basis. Researched and reconciled customer accounts/invoices to ensure accurate and timely billing. Created and maintained new and existing customer contracts.Determined charges for services requested, collected payments, and arranged for billing. Assist customers if there are issues logging in to our websites. Transfer to Tier 2 Technical Support Department for any technical issues. Track the product using FedEx website. We also up sell. Handling customers through chat. Using dual monitors to assist the customer. We process to return and exchange and troubleshoot. I have the skills that you required.