I am a team leader for a non-voice account in an Australian BPO company. Under my leadership, the team has maintained a 99.9% quality accuracy and has constantly kept up and exceeded expectations of the client. With a primary focus on quality, the team has grown from an initial 8 members to the maximum size of 19. I am highly driven, goal oriented, and have a keen eye for detail. With these traits, have above average MS Excel and reporting skills, I deliver 80 WPM when transcribing with 99.9% accuracy. I also am familiar with Content Management Systems, like Joomla and Wordpress. I work with minimal to no supervision and give quality results within given time frames.