• An experienced support specialist with more than 10 years’ experience in managing IT infrastructure with a can-do attitude and takes pride in providing superior IT support service.
Can do:-
• troubleshooting on computer hardware, software and network on desktops.
• windows image deployment support for operating systems like Windows XP, Windows 7 and Windows 10.
• virus removal and anti-virus troubleshooting on windows desktop and servers.
• windows update troubleshooting on desktop and servers.
• asset management
• hardware inventory management.
• Maintaining KPI metric.
• Printer support.
• Providing technical training to end-users.
• basic support (level 1) for servers as well as network devices like firewall and layer 2 switch.
Some of my abilities are:
• Keen attention to detail
• Ability to work in 24/7 shifts if required
• Excellent problem solving, analytical and time- management skills.
• Problem solving through research, teamwork and training.
• Basic knowledge of Linux.
• Basic knowledge of knowledgebase articles.