Over 15 years of experience in support technical, with a Primary Technical Support Engineer responsible for 1st call on customer issues via on-call, phone, tickets and email, Very organized, trustworthy, quick learner, and efficient, hardworking, and reliable worker.
Support technical and sales to general users, provided technical assistance to corporate and government clients pertaining to Microsoft SO products; Investigated application problems and provided solutions to customers, Implemented Network using TCP/IP and Microsoft Windows SO to link all PC's, Network Printers and Faxes, Managed and Administered Windows 7 and Windows 10 workstations and laptops, Recommended purchases of new hardware and software and set company standards for best practices and others