You will get a world-class support ticketing system. It will be web-based and setup on your own server. We use the world's most popular open-source customer support software - OSTicket. Here are the features that you will get: 1. Customer Support Portal 2. Dashboard Reports 3. Configurable Help Topics 4. Service Level Agreements 5. Ticket Filters 6. Task Management 7. Thread Action 8. Auto-Responder 9. Assign, Transfer, & Referral 10. Agent Collision Avoidance 11. Ticket Filters Users can log in using their email address and a ticket number or they can register a profile for full access to all tickets they are associated with. Build out a robust knowledge base for users to self-service their issues. Support and Services you will get: 1. Professional support 2. Commercial support 3. Hosting services We do provide the custom theme and OSTicket Awesome theme as well. The price we have mentioned is the basic price. Looking forward to working with you! Best, Prafull