Key Contributions: Re engineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. Revamped NetBackup schedule and upgraded 15 Oracle servers. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth. Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI. Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.