•Experience and in ITIL Framework and ITIL V3 Certified (Incident Management, Problem Management & Change Management). •Worked on Project transition and brought it to the stability phase. •Worked as the knowledge author as well as Process trainer. •Possess working knowledge about Windows Server Support. •Hands on experience with Desktop Support. •Also have experience with Application support. •Experienced with Business development process and also worked on RFPs. •Experience working with VMware (Monitored and done troubleshooting for Esx servers, Configured VMs as per user requests). •Active Directory- Created user IDs, DLs, Troubleshooting user ID related issues, ID termination. •Exchange server 2007- Creation and terminations of Mailboxes, DLs and Troubleshooting E-mail related issues. •VPN (Complex Troubleshooting) - Configuration and Troubleshooting. •Worked as the Project trainer as well as Knowledge author for the Project related documents. •Worked on SOPs and transition of the project. •Highly proficient analytical, problem solving and interpersonal skills. Ability to learn new concepts fast. •Effective in working independently and collaboratively in teams.