Have 3 years of Expertise and hands on experience on Server and Desktop operating systems as did the live troubleshooting to fix various issues in different production units. Recommended Citrix best practice for security/servers performance and use to communicate with the Admin on the video call, conference calls to live troubleshooting various issues for the different business units across the globe. Provided root cause analysis to various Production issues affecting different business units. Used tools like CDF, Wireshark, Procmon, Process Explorer, etc and have hands on experience in process dumps, log analysis, knowledge bases of Citrix.