Experience with all Microsoft business applications (Windows XP/7/8, Server 2008, MS Office applications); Mac OSX; Knowledge of network design and architectures (Active Directory adding users, networking hardware including firewalls, routers, point-to-point VPN); basic knowledge of Linux applications and severs; Knowledge of Apple applications and hardware (OS X, iOS, Parallels/Fusion/Virtual Box); Knowledge of most business tools including PDAs, Smartphones and Blackberries; Extensive knowledge of computer hardware for both workstations desktop, laptop and servers, (installations and repairs); Help Desk remote assistance software; Remote access technologies and security; Entire server builds, imaging, migration, upgrades, maintenance. Entire networking and systems implementation, understanding of TCP/IP & LAN/WAN Protocols, Experience with Mac, PC Repairs, Point of sale systems, and VOIP. Dell version of Remedy and Service Now ticketing systems