Most Notable Projects:* Ayudanos Ticketing: Streamlined application used to create tickets, chat in real time with other technicians and support management, manage knowledge, and manage the daily life of the technician such as time clocks, reporting, etc. * C# XMPP Chat: Tasukete 2: Provides a fully streamlined and augmented chat interface to include site checker, validation, boxed, and organized chat based on user permissions, group permissions, etc. * NSIS: Technical Support Toolkit: Harnesses over 40+ common user tools, 100+ registry tweaks, and optimizations, 80+ service tweaks, 30+ recovery/maintenance/protection tools, into a single package, that allows technical support reps to do their jobs faster, more efficiently and effectively.* AutoIT XMPP Chat: Tasukete. Used to allow technical support members of BetterTrades to have a streamlined method to handle main support, social chat, senior and operations chat. Includes methods that wouldn't normally be available for most chat clie