As a Systems and Network Administrator I have migrated systems from the divested parent company to the newly formed company which included servers, computers and networking devises. Skilled in the oversight of IT support and support staff to ensure both the technical and business components of an implementation run smoothly and effectively. An ability to troubleshoot problems and conduct root cause analysis on hardware and software as well as LAN connectivity issues.My expertise also includes managing an outsourced IT operation at a client site for the IT infrastructure and not only implementing the IT support model but being heavily involved in the business side of the operation. In addition I trained and advised the offshore team in effective customer support as well as making recommendations to customers for upgrades and changes to improve efficiency.