PROFILE SUMMARY • A competent professional with 7 years of experience in Computer Securities,Technical Support, Service Desk Management, Call Coordination and Customer Satisfaction. • Adroit inidentifying & rectification of Systems, Servers, Hardware & Network related issues. • Possessesstrong Communication, Team Management, Client Service,Swift Resolutions and IT Recruitment skills. • Performed as backup of Regional Site In-Charge and Team Leader with 18 support staffs. CORE COMPETENCIES • Windows System Support Level 2. • Service Desk Management. • Trend Micro ProductsInstallation (Officescan, Data Loss Prevention,IWSSA/IWSS & IMSVA/IMSS), Configuration, Administration & Troubleshooting. • Trend Micro Office Scan Administration,Policy Deployment & Monitoring. • Mail Security Management, Policy Deployment &Monitoring IMSVA / IMSS. • Web Security Policy Deployment &Monitoring IWSVA / IWSS. • Windows Server & SystemInstallation, Configuration, Administration & Troubleshooting. • Hardware & Network Maintenance, Installation, Configuration & Troubleshooting. • Data Backup & Restoration. Data Lost Recovery. • Window XP, Window 7 & 8 Installation, Support and Troubleshooting. • Outlook Mail & other Application Software Installation, Configuration, Support & TroubleshootingMail, Lotus Notes. • Escalations Handling, Customer Support. • Call Coordination, SLA Maintenance / Achievement, Incident Management & IMAC. • Blackberry (BIS & BES) & Active Sync Configuration. • IBM Server Installation. Antivirus Client Support (Symantec, Trend Micro, SOPHOS&McAfee). • Asset & Vendor Maintenance & Coordination. • HTML coding