I bring over years of experience in protecting organizations' digital assets and implementing robust security measures. My expertise includes deploying advanced security protocols, managing complex IT infrastructures, and leading teams to mitigate risks in a constantly evolving threat landscape. Below are my skills :-
- ITILv4 Foundation , ITSM, ITAM
- International and Domestic client management– USA
- CSAT (Customer Satisfaction)
- Team and User Management
- Networking - CCNA
- SOPs/Training Documents.
- IT Infra Management (VOIP, Server , Access Control , Network
- Network Technology
- Service Desk (HPSM, Kaseya, Service Now – Quebec Version)
- Service requests, Incident management, Problem management and Change Management
- Compliance Management (Software and Hardware both)
- SAM Compliance
- User Administration and Management
- Software License Management
- VOIP Management and Services
- Microsoft Exchange Server
- Microsoft O365 Administration
- Microsoft VLSC Administration
- Bit Defender AV Administration
- Basic Switches and Routers
- OS – Windows, Linux and macOS