I am Elena Nerito and I'm 30 years old. I have been working for the last four years as a help desk operator and onsite technician for a IT leading company. I am often the first point of contact for customers: I am required to determine customer needs and provide solutions. The phone calls and e-mail I received from clients are varied: they can refer to hardware or software issues. My main task is to get the user always satisfied, trying to solve even the most thorny issues. At the moment, I work as Front end Systems Analyst and I deal mainly with exchange, antispam, mail archiving, active directory and user, desktop and mobile management. I am very patient and empathetic with clients, very useful feature to solve problems briefly and satisfactorily, helping the customer make the best choice. I am a positive person and this helps a lot in relationships and the users trust me. I repaid them with an excellent service. I will be able to offer high levels of professional IT support I have a good knowledge of Windows, Microsoft suites, Mac and all the technologies of mobile devices.