With an extensive background in IT, I bring a wealth of expertise in Systems engineering/Helpdesk, Microsoft 365 administration, and system administration. I have over five years of experience in OS installation and management, including comprehensive knowledge of CRM systems. Currently employed at Microsoft, I have earned certifications such as the Microsoft Certified Modern Desktop Administrator Associate. My role has honed my skills in firewall configurations, VPN setups, VMware, and security management protocols, along with a deep understanding of networking protocols and security principles. Additionally, I possess advanced proficiency in MS 365 administration and substantial experience with MS Server 2016.
I am also proficient in utilizing a range of incident management and tracking tools, including Datto RMM, Ninja RMM, Zendesk, Jira, DFM, Autotask, ServiceNow, and Salesforce, MDM, Jumpcloud, IAM. These tools have been integral to my ability to manage and resolve IT issues efficiently, ensuring seamless operations and high levels of user satisfaction.