-Supports Windows (hardware and software) -Office 365 Administration -Windows server 2008/2012 administration -Exchange server administration (2010/2013) -Active Directory Administration -NAS Synology administration -Labtech administration -VMWare 5.5 Administration (starter/ongoing training and certification) -Telecoms administration (Supports AVAYA/CISCO/MyPort/VOIP) Call Routing, VOIP -Responding and resolving backup log errors using Storage Craft Shadow Protect -Tickets handling on CRM -Sharepoint 2013 administration -Technical processes administration -Remote support to computer system via Labtech, Teamviewer and VNC to resolve incidents and manage requests. -Making documentations which will be presented to the clients as proposal.