Inspire by technology trends, and finding solutions to customer needs in an evolving world, I possess 4 years in the telecommunication industry plus 4 years in Information Technology, providing technical support and troubleshooting for a variety of hardware and software products, developing a vast understanding of technologies and an ability to quickly identify and resolve technical issues.
I have worked on projects for schools, residential, and commercial environments, and Data Centers. Integrating hardware, and network platform technologies across the US. In my most recent project, I worked as a Technical Support Analyst for Oracle Corporation, querying Databases, and offering strategic technical support to assure proper management, troubleshooting, and monitoring of software application products for the hospitality and healthcare industry.
I’m a great collaborator an outstanding team player, dependable, coachable, and adaptable to change. I have been awarded for providing customer experience & Live Network Operations for hosted Service Partners in Data Centers. Liaise with engineers, customers, and stakeholder members.
I currently hold an Oracle Cloud Infrastructure 2022 Certified Foundations Associate, AWS Cloud Practitioner Essentials, and Cisco Introduction to Cybersecurity. I am currently striving to stay up to date with every evolving technology.