I am an enthusiastic and high-achieving IT professional with a Bachelor of Computer Science, currently completing my Master of Networking Systems and Administration. I have exceptional technical and analytical skills, with over 5 years’ experience in Technical Support Level 3, database management, information system support and security, and network and server support. In my previous roles I have performed installation and configuration of software and hardware, router and switch administration, and worked extensively with Windows and Active Directory. I have helped clients both on site and remotely, and have always demonstrated a keen ability to problem-solve and troubleshoot. You will find me to be a positive, motivated and hard-working person who is keen to understand company needs and contribute. I have excellent communication skills that allow me to work effectively and positively with staff and external stakeholders.