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Team Lead-CS and Collections

$8/hr Starting at $25

I coach, develop, and sharpen agents' skills. I update my agents on all relevant issues as soon as they are released. I observe, provide feedback and motivate agents. I record, track and document agent performance on a weekly, monthly, quarterly and annually. I serve corrective actions and monitor conformity and improvement and I submit names of agents for reward and recognition for exemplary work attitudes. I develop action plans suited to individual agents that would help them remain a productive employee and eventually qualify for the next level, to become a member of the management team.

About

$8/hr Ongoing

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I coach, develop, and sharpen agents' skills. I update my agents on all relevant issues as soon as they are released. I observe, provide feedback and motivate agents. I record, track and document agent performance on a weekly, monthly, quarterly and annually. I serve corrective actions and monitor conformity and improvement and I submit names of agents for reward and recognition for exemplary work attitudes. I develop action plans suited to individual agents that would help them remain a productive employee and eventually qualify for the next level, to become a member of the management team.

Skills & Expertise

CollectionsManagement

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