Leader with exceptional organizational skills and the ability to carry out tasks efficiently in a fast-paced and dynamic work environment. Provides team leadership and coaching ? Data Entry Team Leader Ensures that the team meets metrics (QA, Prod hours, SLA) set by the client ? Monitors attendance and performance of each agent; ensures that individual goals are met Conducts weekly quality audit of random orders to further monitor team performance ? Documents agent’s disciplinary actions, and prepares coaching logs or action plans ? Prepares staff schedule on a monthly basis ? Attends meetings with the client via conference calls to discuss deliverables and process updates ? Handles highly escalated issues for and within the team ? Provides assistance to team members with process-related issues and concerns ? Conducts interviews for new hires ? Gathers data for employee regularization and scorecard data for agent’s annual appraisal ? Assigns and distributes workload (order forms and internal email requests) among team members ? Keeps the team constantly updated on process rules ? Keeps the manager informed of task accomplishments, issues and status