Team Leader / Customer Service

Sales & Marketing

$8/hr Starting at $25

I worked as a customer service representative in a BPO for 7 years, 2 years as a virtual customer service assistant and 2 years as a Team Leader handling 4 agents in a small online business. My expertise includes coaching, performance management, performance review, and appraisal, motivating and developing skills of my agents. I am able to do multi-task and adapt in a fast paced environment.

About

$8/hr Ongoing

Download Resume

I worked as a customer service representative in a BPO for 7 years, 2 years as a virtual customer service assistant and 2 years as a Team Leader handling 4 agents in a small online business. My expertise includes coaching, performance management, performance review, and appraisal, motivating and developing skills of my agents. I am able to do multi-task and adapt in a fast paced environment.

Skills & Expertise

Administrative AssistantBPOCustomer ServiceEnvironmental IndustryManagementPerformance EngineeringReview WritingSkillSoftware DevelopmentTeam ManagementTraining

_Jennifer Ugarte_