I have 4 years experience as a Team Leader/ Supervisor in the BPO industry. I handled 15-20 agents. Responsibilities includes most of the Key Job Responsibilities posted. I have an extensive experience in Email Handling (Helpdesk;Freshdesk), familiar with with Zendesk, and handled Customer Service, Sales, Technical Support and Retentions. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I assisted all types of customers in all types of settings.