I've been part of the top Business Process Outsourcing company in the Philippines for 6 amazing years which 5 years of those are as a Team Manager. My primary role as a Team Manager is to coach agents with their calls, metric goals and career path, making sure to reach their full potential. I worked primarily in a collections account being one of the top performing managers. I also orient classes of new hires, discussing metrics and goals making sure each employee's expectations are well set before they enter the floor. The responsibility given to me and the skill set that I have gives me the edge to most candidates. Being a great addition to every project given here in Guru is already established beyond doubt. I am excited and glad to share this expertise and be a part of your team