A better customer service has already been at the heart of a developing business. Especially in the middle of evolving technologies for servers, networks or websites. Problems have become more dynamic and need special attention. This is where I have satisfied web agencies and their clients with my technical support skills, which resulted in increased customer retention. It gives me an excitement to solve problems related to technology. As facing new challenges have always taught me something new while changing my perspective and making me more flexible and diverse in my process. The key to solve a problem is to understand it better. But to understand it better I have to be a good listener and a good communicator. This is where I always find a chance to build a relationship with my customer assuring them that their issues are properly taken care off. If required I am also capable of breaking down a complex technical matter to a novice user in the most simplest and understandable way possible.