Advanced computer software and hardware knowledge. Advanced knowledge of Microsoft Windows enviroment and support of Microsoft applications as Word, Excel, Power Point, Access, Teams. Azure, cloud and online applications. Wireless LAN access, VPN, DSL, and Cable services. Experience in Backups, Active Directory, Exchange, and Windows Server environments Experienced in supporting smartphone and PDA’s and Phone systems (AVAYA and Cisco). Experienced in PC imaging support, iOS, Linux (Different versions) and Windows. 10+ years doing remote and on-site support. Customer service experience. Bilingual English-Spanish (Translation and experience)