HELP DESK SUPPORT TECHNICAL WRITING AND TRAINING • Wrote the following informational resources available for free download: • “Quick Start Guide to InstaBuilder 2.0” • “Helpful Tips, Tools, and Resources” • “Help Desk 1-2-3: Everything You Need To Know . . .” • “Drowning in a Sea of Passwords?” • Wrote customizable Microsoft Word training guide/manual specific to law firms; conducted training classes using originally designed and produce