Business Operations Assurance team member, translated business needs into technical solutions on UNIX and web-based platforms for critical business applications that supported provisioning, ordering and billing for AT&T’s voice, network and mobility products and services. • Created system architecture and data flow diagrams using CASEWISE. Determined integrated hardware and software architecture solutions that exceeded performance, usability, scalability, reliability, and security needs. This increased the quality of services by 20%. • Created overall application health analysis metrics reports for upper-management teams, covering multiple applications that reported on overall availability, performance, and end-to-end transaction flow. • Researched, aligned, and assisted with implementation of IDP Best Practices Tool into test and production environments of multiple applications, to ensure that standardized configuration settings were always in force. • Researched, and aided in implementation of production monitoring tools (RUM, INTROSCOPE and ATERNITY) into critical business systems dashboard tool for the quick identification of production problems.