Technical writing skills content professional with experience in defining, directing, and launching web platform-ready documentation and helping with content. Honed business, technology, and design acumen with more than 11+ years of insightful experience in product documentation, Cyber Security, FMCG, and IT & software domains recognized as SME for basic review and creating the test plan. Excellent interpersonal and leadership skills; ability to form relationships and work successfully with business and technical teams across the organization; logical thinker; keen on understanding people psychologically and interacting with them constructively. Experience organizing, developing, and composing compiled information, editing materials, and composing technical-based documents, service bulletins, training manuals, and special reports; a good understanding of SDLC (Software Development Life Cycle) and DDLC (Document Development Life Cycle).
Accomplishments
- Collaborated with a team of [35] in the development of Cyber security products.
- Achieved [95%] by completing documentation with accuracy and efficiency.
- Documented and resolved 60% of issues which led to a successful release.
- Achieved successful release of online help by introducing the GitBook tool for documentation tasks. Skills
- GitBook
- Agile Framework
- Adobe RoboHelp
- Madcap Flare
- Adobe Frame maker
- Adobe Photoshop
- Snipping tool
- Corel Draw
- MS Office [Word, Excel, and PowerPoint]
- JIRA
- Tableau
- SharePoint
- Confluence
- Manual testing (QA)