• 2 years of Experience working as a Technical Support Analyst in Infosys Limited, India • Experienced in Tracking Customer Issues using Jira, creating and updating tickets, escalating unresolved tickets with proper findings and collected logs, proper prioritisation, clarifying needs and propose solutions • Well versed in SQL, Relational Database systems like Oracle • Experienced in Data warehousing, Data Validation and Quality Checks with knowledge in ETL processes • Experience working on Apache Hadoop/Hive and Reporting tools viz. Tableau • Provided 24/7 International Customer support via emails, phone, online support tools • Passionate about providing incredible customer support and problem solving