Hi there,
I am a Microsoft Level 2 Technical Customer Support Specialist with experience on troubleshooting technical issues and concerns for clients and customers. I also have the skills in explaining and dissecting complex technical issues for ease of understanding.
Overall, I am your "goto" guy to deliver exceptional customer service(s) to your clients and customers within the stipulated SLA via remote session on calls, chat, and email with a perfect communication etiquette.
Some of my skillsets and expertise include:
• Ability to handle Inbound, Outbound, Chat, and Email Support
• Highly proficient in English (Speaking, Writing, Reading, and Listening)
• Fantastic communication skills (Email, chat, and phone)
• Great attention to details
• Ability to work under tight and short schedules
•Great probing skills for troubleshooting technical issues
• Proficient in Microsoft suite applications, Zoom, Teams, Google calendar, Outlook, etc.