I am an energetic and highly-regarded professional with over 20 years successful technical communications and client service experience. I currently serve on the Board of Education for Baltimore County at the appointment of the Governor of the State of Maryland and advise the school district on policy and fiscal matters. I hold an Executive Master's Degree in Business Administration from Loyola University in Maryland and a Bachelor's Degree in Communications from Marquette University, with coursework in Journalism and Public Relations. At Marquette, I was honored with the Senior Leadership Award for outstanding academic performance and professional accomplishments. Effective written communication has been a focus and strength throughout my career. I have developed and edited a wide range of publications including technical references and user guides, operations manuals, policy manuals, online technical training courses, marketing communications materials, web content, employee training materials, annual reports, data analyses, and business reports. I also offer extensive experience proofreading and editing academic research publications in the areas of business and information technology. I possess the knowledge and skills to quickly comprehend complex and technical content. I take great pride in building positive working relationships with all clients and aim to exceed expectations. I consistently deliver exceptional results with a fast turnaround time on projects. My work shows an attention to detail and level of care you expect and deserve.