I have ~11 years of versatile experience in technical platforms supported for the user base, Microsoft Office 2003, 2007, Windows Server 2003, 2008, 2008 R2, 2012 and 2012 R2 (all flavors), Dynamics 365, VMware, Email for Domains, Windows desktop editions, Hardware. Have worked on troubleshooting VMware desktop versions like Workstation and Fusion. Also, worked on enterprise VMware products that include, VMware vSphere 3.x, 4.x and 5.x. VMware View, ThinApp, Site Recovery Manager and all editions of vCenter servers. Other skills & expertise include: Troubleshooting: Windows Server, Virtualization, Azure, Antivirus, Active Directory (basics), Failover Clustering, Hyper-V, VSS and so on. Presently associated as Dynamics CRM Support Engineer for providing break fix support Setting up and Implementation of CRM Online/Dynamics CRM to partners and customers across the globe. Accelerating realization of Business value by helping customers successfully adopt Dynamics CRM Solutions. Closely collaborate with internal teams to ensure highest level of partner experience. Was earlier associated with Microsoft India Pvt., Ltd., as a Support Engineer, I am accountable for providing technical support for business-critical servers when there is an outage. Dealing issues related to Windows Failover Clusters on 2003/R2, 2008SP2/R2, 2012/R2. Setting up, managing and troubleshooting Hyper-V environment that include live migration and quick migration. Troubleshooting, Windows Server backup, NT backup and VSS. Also, providing RCAs to previous failures to figure out potential configuration risks. Prior to the support engineer role, was associated as an Incident Manager in same organization where I was accountable for objectives where goals and operational processes are defined and Real time continuous follow-up with global teams for critical incident resolution. The attached profile will give you the details on my background. I am confident that the experience you will find outlined therein will be valuable to your firm.