In my over 20 years of experience as a Global Enterprise SaaS & Customer Success Professional, Technical Program Manager and Team Lead, my career has afforded me the unique opportunity to undertake roles requiring business, technical, and sales expertise. Consistently, I have achieved success by applying aptitudes as a leader and pioneer to achieve high standards and surpass goals. Business Specialties: Leadership, International Cross-Functional Team Management, Customer Engagement, Customer Success, Professional Services, Program Management, Business Analysis, Digital Adoption, Process Development, and Mentoring & Training Technical Specialties: SaaS, Chatbots / Messaging, Mobile App Development, (IoT) Internet of Things, Proximity Beacons, AI, Web Services, E-Commerce, Node.js, NodeRed, Internet Development, and Emerging Technologies