Experienced at telecommunications solution/technical management with a strong focus on customer satisfaction. Manage technologies and build team to launch new service capability involving new, complex technology. Maintain close contact with customers in order to understand their requirements and find/promote new solutions/products, either as standard solutions or adaptations/customisation of existing solutions. An astute & result oriented professional with over 17 years of experience in the telecommunications industry, with a focus on pre-sales, system support - network and infrastructure, operations and customer relationship management. A keen planner, strategist & implementer with demonstrated abilities in accelerating business growth. Specialties: Technical Management, Solution Management, Mobile communications, IT