I have worked for 6 years as Network Security engineer in IT industry. I have hands on experience in network & security domain. I can provide support for L1 and L2 level.
IT skills like switching, routing, load balancing, proxy, IPS & IDS module, firewall, network monitoring module, cisco CUCM, cisco MCU, VoIP, VPN, cloud computing and hardware management.
Given support :
1. IOS upgrade and degrade
2. Replacement of new devices
3. Maintaining proper EOS and EOL details
4. Managing the rule base of firewall
5. Taking decision for design and implementation of new firewall, load balancer and IPS-IDS module
6. Giving support for transition of new project and customer satisfaction
7. Managing and configuring proxy for proper flow of traffic
8. Report preparation for all devices availability, efficiency and utility
9. Backup management
10. Preparing SOPs and RCAs for easy trouble shooting
Worked for multiple vendors:
1. Cisco
2. Fortigate
3. Radware
4. HP
5. Nortel
6. Citrix
7. Check point
8. Azure
I can give support for above services in proper manner and always take the responsibility to resolve the issue within SLA time line. I like to work in a team as well as individually to give the proper support and give benefit to my organization.