Provided premier support and solutions to customers of Frontier’s Internet service and sold frontier secure product line. Using superior technical knowledge and a passion for customer satisfaction, I provided solutions to customers in a helpful and friendly manner. Very accountable for analyzing, troubleshooting and supporting the end-user with internet connectivity issues with frontier.com, high-speed, ADSL, BDSL and HSI. Always provided customers with a “Customer First” experience for every customer so that calls can be resolved the first time customers call. Answered at least 30 inbound calls per eight-hour shift; troubleshoot: modems, self-installation, setup, router configuration, passwords/password reset; field technician liaison; service performance; repair; network triage and product configuration and installs.