3 years experience in the IT Service Branche by HP (Hewlett and Packard). Fluent german and hungarian speeking, and high quality skills. Support from Commerzbank, Audi Motors Hungary, Deutz AG and Vodafone DE. My work was: Call handling, E-Mail handling, Ticket handling, FUP, Password-reset, Administartion from Database and Settings. Basic english skills. Good communications skills and good Microsoft Products knowledge. Program knowledges: Service Center Peregrine, Hyena, Lotus Notes, Outlook, Word, Excel, Power Point, Active Directory, SAP