I have about 14 years of experience in IT support and software quality with multinational companies e.g Accenture, Kofax, UCB and GSK in the following domains: Application remote support, Application implementation support and Application Test and Validation. I have worked with global teams in 24/7 basis (inter-continental time zone) . I am highly trained in regulated industries (Pharma) and worked for highly complex projects. IT Applications and Operation support Skills: Soft Skills and communication: •Working experience in cross-functional business units and multicultural teams across different continents worldwide. •Customer focused and creating values for business in optimizing process •Coordination and effective communication to stakeholders •Languages: English (Fluent), Dutch (Intermediate), German (Basic), Bengali (native), Hindi (Basic)